The course aims to address the main concepts related to organizational design and the management of human resources in the tourism industry. Specific focus will be given to main theories in organization studies, organizational design basics, organizational structures, and organizational culture. In addition, students will be provided with an overview of the main issues in the management of Human Resources in the tourist industry.
CHAPTER 1, 4, 5, 6 & 10: MULLINS L.J., DOSSOR P. (2001). Hospitality management and organizational behavior. Fifth Edition. Pearson Education.
CHAPTER 8: ENZ C.A. (2010), Strategy implementation through organizational design and control. In: Hospitality Strategic Management Concepts and Cases. Second Edition. Wiley and Sons.
CHAPTERS 1, 2, 3, 5, 7, 8 & 9: NICKSON D. (2013). Human resource management for hospitality, tourism, and events. Routledge.
CHAPTER 7. Rothmann I., Cooper C.L. (2015), "Human resource planning and job analysis", In Organizational and Work Psychology, 2nd edition.
READING MATERIALS (for students participating in Assignments’ Activities):
First part of program
CHAPTER 4 & 10: MULLINS L.J., DOSSOR P. (2001). Hospitality management and organizational behavior. Fifth Edition. Pearson Education.
CHAPTER 3: NICKSON D. (2013). Human resource management for hospitality, tourism, and events. Routledge.
CHAPTER 8: ENZ C.A. (2010), Strategy implementation through organizational design and control. In: Hospitality Strategic Management Concepts and Cases. Second Edition. Wiley and Sons. Available on Moodle
Slides uploaded on the Moodle (and notes taken by students during the classes) specifically related to CH 1 of MULLINS
Cases and exercises available on the Moodle.
Second part of program
CHAPTER 2: NICKSON D. (2013). Human resource management for hospitality, tourism, and events. Routledge.
Slides uploaded on the Moodle (and notes taken by students during the classes) specifically related to CH 1 of MULLINS, CHs 1, 5, 7, 8 & 9 of NICKSON and CH 7 ROTHMANN
Cases and exercises available on the Moodle.
Obiettivi Formativi
The course aims to develop knowledge and competencies for organizational analysis and design of companies operating in the tourism industry. Students will also acquire core knowledge and competencies about how to define and manage a process in the human resource management domain, with a specific focus on the peculiarities of the tourism sector.
Prerequisiti
None
Metodi Didattici
Lectures, class discussions on case studies, short videos, guest lectures, students' oral presentations, field visit.
Altre Informazioni
E-learning password (Moodle): ODPM2023
Modalità di verifica apprendimento
The assessment of the course consists of a written final exam.
The final exam comprises:
- 20 close-ended questions
- 3 open questions (open questions or exercises),
Score for final exam:
- close-ended questions: correct answer 0,5 point; wrong answer, skipped or left blank answer no penalty.
- open-ended questions: 7 points each at the maximum.
Duration of the final exam: 1 hour and 30 minutes.
STUDENTS ACTIVE PARTICIPATION TO CLASS’S ACTIVITIES
In case of students’ active participation to class activities (group or individual assignments, exercises etc.) an increase in the final examination grade might be allowed (between 0 to 3 points).
The final mark in this case will be the result of the sum of the scores obtained from the written final exam and the scores obtained from the activities performed in class.
Programma del corso
The course program covers two main areas. The first part is devoted to the 'Organization Design in the Tourism Industry', the concepts of organizational dimensions of the tourist enterprise will be discussed, defining the peculiarities of these types of service companies describing the evolution of the theories underlying the discipline of the organization studies. The course will focus on aspects such structure design, managing environmental changes and organizational culture. In the second part of the course, dedicated 'The People Management in the Tourism Industry', the course will introduce the peculiarities of human resource management in the tourist sector by addressing human resource management and development activities, also referring to the specific features of international companies and event organizations.