The course aims to address the main concepts related to the organization design and the management of human resources in the hospitality and tourism industry. Specific focus will be given to organizational design basics, organizational structures and organizational culture. In addition, students will be provided with an overview of main issues on the management of Human Resources in the tourist industry.
There is difference between attending and non-attending students.
Attending students (attendance requested: at least 75% of lectures) and participation to class activities.
ATTENDING STUDENTS
READING MATERIALS:
1) slides and materials (articles, papers, cases etc.) available on Moodle
2) notes taken during the classes
3) reading materials/books/chapters:
1) Organisational goals and structure [CHAPTER 4, MULLINS L.J., DOSSOR P. (2001). Hospitality management and organisational behaviour. Fifth Edition. Pearson Education.]
2) Strategy implementation throught organizational design and control [CHAPTER 8: ENZ C.A. (2010), Hospitality Strategic Management Concepts and Cases. Second Edition. Wiley and Sons.]
3) Organizational Culture [CHAPTER 3: NICKSON D. (2013). Human resource management for hospitality, tourism and events. Routledge.]
4) Managing the changing environment [CHAPTER 10: MULLINS L.J., DOSSOR P. (2001). Hospitality management and organisational behaviour. Fifth Edition. Pearson Education.]
5) International Human Resource Management [CHAPTER 2: NICKSON D. (2013). Human resource management for hospitality, tourism and events. Routledge.]
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NON ATTENDING STUDENTS
READING MATERIALS:
CHAPTERS 1, 4, 5 & 10: MULLINS L.J., DOSSOR P. (2001). Hospitality management and organisational behaviour. Fifth Edition. Pearson Education.
CHAPTERS 1, 2, 3, 5, 7 8 & 9: NICKSON D. (2013). Human resource management for hospitality, tourism and events. Routledge.
CHAPTER 8: ENZ C.A. (2010), Strategy implementation throught organizational design and control. In: Hospitality Strategic Management Concepts and Cases. Second Edition. Wiley and Sons.
CHAPTER 7. Rothmann I., Cooper C.L. (2015), “Human resource planning and job analysis”, In: Organizational and Work Psychology, 2nd edition.
Obiettivi Formativi
The course aims to develop knowledge and competence for organizational analysis and design of companies operating in the tourism industry. Students will also acquire the core knowledge about human resource management with specific focus on the peculiarities of tourism sector.
Prerequisiti
None
Metodi Didattici
Lectures, class discussions on case studies, short videos, guest lectures, students' oral presentations, field visit.
Altre Informazioni
E-learning password (Moodle): ODPM2022
Modalità di verifica apprendimento
The assessment consists of a written test. There is difference between attending and non-attending students.
ATTENDING STUDENTS
The exam consists of:
- 3 open questions (open questions or exercises),
- 20 multiple-choice questions
- Participation to class activities based on two group assignments.
Duration: 2 hours
Score:
multiple-choice questions: correct answer 0,5 point; wrong answer penalty of 0,1 points; skipped or left blank answer does not involve any penalty.
open-ended questions: 7 points each at the maximum.
Participation to class activities these activities allows between 0 to 3 points increase in the final examination grade.
Attending students will be assessed on participation to class activities and on two group assignments. Participation to these activities allows between 0 to 3 points increase in the final examination grade
The final mark will be the result of the sum of the scores obtained from: (1) the open, (2) the multiple-choice questions and (3) the scores obtained from the two group assignments.
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NON ATTENDING STUDENTS
The exam consists of:
- 3 open questions (open questions or exercises),
- 20 multiple-choice questions
Duration: 2 hours
Duration: 2 hours
Score:
multiple-choice questions: correct answer 0,5 point; wrong answer penalty of 0,1 points; skipped or left blank answer does not involve any penalty.
open-ended questions: 7 points each at the maximum.
The final mark will be the result of the sum of the scores obtained from: (1) the open and (2) the multiple-choice questions.
Programma del corso
The course program covers two main areas. The first part is devoted to the 'Organization Design in the Tourism Industry', the concepts of organizational dimensions of the tourist enterprise will be discussed, defining the peculiarities of these types of service companies describing the evolution of the theories underlying the discipline of the organization studies. The course will focus on aspects such structure design, managing environmental changes and organizational culture. In the second part of the course, dedicated 'The People Management in the Tourism Industry', the course will introduce the peculiarities of human resource management in the tourist sector by addressing human resource management and development activities, also referring to the specific features of international companies and event organizations.